Five Stars Google Review by Claudine C. 👇
"I needed to sort out a complicated insurance situation and was helped by Brittany Waaka of Adelphi Insurance.
What an amazing experience. In my many years working in the business sector this would be my most memorable and positive telephone interaction. Brittany was patient, listened carefully, clarified, displayed strong problem solving skills, worked through options, gave very clear details around each option, was proactive and offered practical help to meet impending deadlines.
At all times, Brittany was professional, confident, plus demonstrated strong product and system knowledge. At the same time Brittany was friendly, caring, and showed a genuine desire to help in a manner which left me feeling valued and very thankful to be working with her.
Her follow through was carried out so quickly and I was kept in the loop at all times. Brittany actually came up with an amazing solution and offered to help with practical tasks for which she was well capable and was within her professional brief. Her time management was amazing and a very complicated situation completely resolved in less than an hour, against what was looking like weeks.
I do so hope that Management realise the incredible asset they have in Brittany, as I have found this level of service and competence to be quite rare in the workforce today. The move by the business sector, to work so much by telephone has in so many cases, removed the personal touch. Brittany had the ability to leave me feeling as if I had been working with her in person, and had left her office with a smile, and spring in my step.
Brittany you have my heartfelt thanks."
Talk to us: www.adelphiinsurance.nz
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