3.1 We will use our reasonable endeavours to deliver the Gas cylinders to you within 4 days of receiving your instructions.
3.2 Deliveries are done Monday to Friday, between 8:30am & 4:00pm.
3.3 Some areas have set delivery days.
3.4 There must be clear access for the cylinder trolley to reach the cylinder station from delivery vehicle.
3.5 If there are dogs loose on property, the delivery driver will not enter.
3.6 If there is locked access, please organise access when placing orders.
3.7 Revisiting due to clause 3.4, 3.5, or 3.6 will incur a fee of $10.00 including GST if revisit is within usual delivery schedule.
3.8 If delivery is required outside our usual delivery schedule , we will consider all requests and if we are able to deliver, we will do so. Any deliveries outside our usual delivery schedule will incur a call out fee of $75.00 including GST.

3.9 Any delivery errors, shortfalls or defective goods, must be reported to Kiwigas within 48 hours of delivery